Refund policy

At Bristol Swap Mall, customer satisfaction is our priority. We offer a 30-day return policy, giving you time to request a return if you are not completely satisfied with your purchase.

To be eligible for a return, the following conditions must be met:

Return requests must be submitted within 30 days of receiving your order.
Products must be returned within 14 days of receiving return approval.
Items must be in their original packaging.
Products must be unused, unworn, unwashed, and in new condition.
Items must include all original tags, accessories, and packaging.

Products that do not meet these conditions may not be eligible for a return.

How to Request a Return

To request a return, please contact us through email at:

Email: info@Bristolswapmall.shop

Please include the following information in your email:

Your order number.
The product you wish to return.
The reason for your return.
Any relevant photos, if the product is damaged or defective.

Our customer support team will review your request and provide instructions for completing the return.

10-Day Refund Policy

Once we receive your returned product, our team will inspect its condition to confirm that it meets our return requirements.

Approved refunds will be processed within 10 business days after the returned item passes inspection.
Refunds will generally be issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
You will receive an email notification once your refund has been processed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us by email as soon as possible. Include your order number and clear photographs of the issue so our team can review your request and assist you.

Exchanges

If you wish to exchange an item for another size or product, please contact our support team by email. Exchanges are subject to product availability and approval.